No you haven’t. Do you know how I know you haven’t? Because you’re reading this, and that’s very unlikely if you’re in prison, having acted on the shitty customer service and runaround you would undoubtedly have encountered if you did.
Someday, maybe someone can explain to me why domain registrars put more controls and restrictions on domain moves than all the RIRs combined apply to protecting IP delegation, but I have a feeling that conversation will involve a lot of shrugging and Stockholm Syndrome-esque simping. Bottom line, if you own a domain and want to move it between registrars, you’re better off cancelling it and re-purchasing it from scratch.